Avocargo

Cargobike rental app reduces customer calls

Challenge

For MaaS companies, reliable interoperation between vehicle IoT and their customer facing apps is often a challenge. 
The goal was to help adressing these topics while Avocargo 
was making the switch from a white label app to their in-house developed bike rental system.

Outcome

The new app flow improves glanceability, displays a clear status of the system and provides guidance by addressing common user issues through how-to videos, integrated through GIF sequences.

Toolbox

  • Customer Call Data Analysis
  • Use Case Identification
  • Feature Prioritisation
  • Flow Design
  • App Screen Design
2023 · in development