Cargobike rental app reduces customer calls
Challenge
For MaaS companies, reliable interoperation between vehicle IoT and their customer facing apps is often a challenge. The goal was to help adressing these topics while Avocargo was making the switch from a white label app to their in-house developed bike rental system.
Outcome
The new app flow improves glanceability, displays a clear status of the system and provides guidance by addressing common user issues through how-to videos, integrated through GIF sequences.