fLotte Bike Sharing

Cargobike sharing service gains new partners

Challenge

As a pro bono project with MaaS organisation fLotte, 
we support them with the overall challenge of digitisation. fLotte rents out over 285 cargo-bikes in Berlin and Brandenburg to its almost 24.000 users while relying 
on 500 volunteers for its operations.
When auditing the organisation and their systems, 
we identified processes that bear a risk and a chance. 
Applying an impact × effort matrix, we quickly decided 
to digitise their cargo-bike their paper-based rental process.

Outcome

A web application that enables paperless fLotte rentals 
and simplifies internal processes. The new digital system 
is easy to implement, makes renting out effortless for rental partners, and is accessible for those renting the bike.

Toolbox

  • Interviews
  • Process Analysis
  • Product Definition
  • MVP Development
  • Information Architecture
  • Wireframes
  • Concept Design
  • UX/UI Design
  • Live Testing
2024 · currently in development