fLotte Bike Sharing

Cargobike sharing service gains new partners

Challenge

We supported MaaS organisation fLotte with the overall challenge of digitisation. fLotte rents out over 285 cargo-bikes in Berlin and Brandenburg to its almost 24.000 users while relying 
on 500 volunteers for its operations.
When auditing the organisation and their systems,
we identified processes that bear a risk and a chance. 
Applying an impact × effort matrix, we quickly decided 
to implement a paper-less rental process with our newly developed open source module.

Outcome

A web application that enables paperless fLotte rentals 
and simplifies internal processes. The new digital system 
is easy to run, makes renting out effortless for rental partners, and is accessible for those renting the bike.

Toolbox

  • Interviews
  • Process Analysis
  • Product Definition
  • MVP Development
  • Information Architecture
  • Wireframes
  • Concept Design
  • UX/UI Design
  • Live Testing
2024 · currently in development